01
Your number stays the same.
Customers, contacts and listings keep working. Nothing to announce.
MOVING NUMBERS
Keep the numbers.
Change the provider.
A number transfer moves your existing mobile number to a Mirai Mobile service. Here is what we need, what happens and when your phone switches over.
A TRANSFER, STEP BY STEP
Follow one number
from application to active.
Select a stage to see what Mirai does, what we need from you and how you know where it is up to.
01 / APPLY
Tell us the number and the person.
The mobile number, the account holder details your current provider has on file, the plan you want and the device the SIM or eSIM will go into.
- Mirai
- Check coverage and suitability, confirm the details match the losing provider’s records, and prepare the application.
- You
- Provide the number, account details and authorised contact approval. Keep the old service active until the transfer completes.
- Status
- Application received; not yet a live service.
WHAT WE NEED
Before a transfer
can be lodged.
Transfers are rejected when details do not match the current provider’s records. Checking these first is what keeps the cutover on the scheduled day.
Start a transfer- The number
- The mobile number being moved, and whether it is currently a post-paid or pre-paid service.
- Account holder
- The name and details held by the current provider, exactly as they appear on that account.
- Account number
- For post-paid services, the account number from the current provider’s bill.
- Authorisation
- Approval from an authorised contact on your Mirai Mobile account.
- Device
- The handset the service goes into, so a physical SIM or eSIM can be issued correctly.
- Old service
- Leave it active. Cancelling it before the transfer completes can lose the number.
- Timing
- A preferred cutover window. Transfers are scheduled, not instant.
ON THE DAY
What changes,
and what does not.
02
Service switches during the window.
There is a short period while the number moves across; calls and data resume on the new SIM or eSIM once it completes.
03
The old account closes itself.
A successful transfer ends the service with the previous provider. Any final bill or contract obligations with them are still theirs to issue.
NEW NUMBERS
No number to move?
New services are activated with a new number on the same plans. Tell us how many, and whether they should follow a pattern with your existing numbers where that is possible.
BEFORE AN ORDER
Review the detail.
Nothing is activated from this website. Every service is confirmed with you in writing first.
01
Service suitability.
Coverage at the places you use the phone, the device you have and the number you are moving are checked before an application is accepted.
02
Full plan information.
The final monthly charge, billing cycle, minimum term, inclusions and plan documents are provided and must be accepted before any service starts.
03
Clear status.
An application is not a live service. Provisioning, number transfer and activation are confirmed separately, step by step.
Ready to move
a number?
Send the details above.
We lodge and schedule it.